Refund policy

Request a refund or return

Contact FINDitALL at proqtrading@gmail.com or +27 82 788 8820 with your order number, item and reason. Photos of damage or an incorrect item can help us investigate. Please wait for our written return address and instructions; do not send goods directly to CJdropshipping or an overseas warehouse.

Online cancellation and change of mind

Where the seven-day cooling-off right for an online purchase applies, you may cancel without reason within seven days after receiving the goods. The direct cost of returning the goods may be charged to you. There is no cancellation penalty or restocking fee. Payments due under that right are refunded within 30 days of cancellation. Legal exceptions may apply to particular transactions.

Defective, incorrect or missing goods

For goods that do not meet South African consumer quality requirements, you may return them within six months after delivery without penalty and at our risk and expense, and choose a repair, replacement or refund as the law provides. Contact us about incorrect, missing or undelivered goods so that we can investigate and arrange the appropriate remedy. Retain the item and packaging until we provide instructions.

Refund method and fees

Approved refunds are made to the original payment method where possible; banks and payment providers may take additional time to show the credit. There is no restocking fee for a statutory cancellation or valid defective-goods claim.